Support

We're here to help.

Questions, bug reports, feature ideas, billing — whatever it is, reach out and a real person will get back to you.

Email support
support@memorecool.au

We typically reply within 1–2 business days (Sydney time).

Send an email

Common questions

Which app is this for?

This page supports AUS Invoice, our invoicing app for Australian small businesses, and any other memorecool app. Tell us which app and your device when you write in — it helps us help you faster.

How do I delete my account and data?

Open AUS Invoice, go to Settings → Delete Account. This permanently removes your account and all associated data from our servers. You don't need to email us — it's fully in your control from inside the app. If you're stuck, contact support and we'll take care of it.

How is my data stored and protected?

Your data is stored securely using Google Firebase and is only accessible from your signed-in account. We don't sell your data or use it for advertising. See our Privacy Policy for the full detail.

How does the subscription work?

AUS Invoice is free to use with core features. An optional Premium subscription unlocks advanced features and is billed through your Apple ID. You can manage or cancel it anytime in iOS Settings → your name → Subscriptions.

Can I use it for more than one business?

Yes. AUS Invoice supports multiple businesses (ABNs), each with its own clients, invoices, branding and reports.

I found a bug or have a feature request.

We'd genuinely love to hear it. Email support@memorecool.au with a short description (and a screenshot if it's a bug) and we'll get on it.